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  • Writer's pictureHughenden Marketing

Terms and Conditions

Terms and Conditions - Important: Please read these terms and conditions carefully.

When you check-in, you may be asked to provide photographic identification. If you are unable to provide such identification, your reservation may be cancelled, and you may be liable to pay us an amount equal to the full reservation amount plus any other costs incurred by us in connection with your reservation.

Guarantee Policy - Guarantee with a valid credit card is required at time of making a reservation via any website as well as on check-in to the hotel.

Payments - A valid credit card MUST be presented on check-in to the hotel. Payments may be made by credit card or by prior arrangement you can pay with cash or EFTPOS. The property will need to be notified two days prior to your arrival. Cash is not accepted for same day or walk in bookings. You agree to pay interim accounts when presented even though you may not have departed from our hotel. You agree that any charges for services to you, not billed at the time of your departure, may be added to your account for settlement as arranged or may be charged to the same credit card used to pay the account at the time of departure or to the credit card used to guarantee payment of your account. Upon arrival you must provide valid Federal, or State government issued photographic identification for security purposes. In addition, the Guest must also provide a credit card in the name of the photographic ID to secure the accommodation. A Credit Card pre-authorisation of up to $100 is required to cover incidental items including (but not limited to): mini bar, telephone calls, breakages/damages, excessive cleaning charges above the normal level of cleaning due to the room being left in an unacceptable state, etc. The pre-authorised amount is set aside by the credit card company for a period of up to 10 working days (release times may vary, please check with the issuing financial institution). The pre-authorisation will affect your available funds balance or spending limit. For more information on this practice, we suggest the cardholder contact their issuer. Once a pre-authorisation has been made, we cannot release, remove, or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank and cannot be negotiated. We reserve the right to pre-authorise all credit cards upon arrival. Please note this process validates the presented credit card and protects both the cardholder and merchant from increasing fraud incidents. Cash is not an acceptable form of bond when staying unless arranged two days prior and agreed with hotel management.

Rates and Charges - You agree that you will pay to us the room rate for each day of your stay and any additional charges up until the time you advise us that you have departed from our hotel. All prices are quoted in Australian dollars (unless otherwise specified) per room per night and are inclusive of GST. Prices are subject to availability and can change without notification due to fluctuations in charges and currency. Blackout/special event periods may apply. The "from" rates displayed on the website are indicative rates only, are subject to availability & terms and conditions apply. Please select dates and check availability to get the most up to date pricing.

Cancellation Policy - We require 48 hours’ notice to cancel before arrival to avoid cancellation fee. You will receive written confirmation from us agreeing the booking has been cancelled with/without charge. Cancellations after this time or no-show are subject to a cancellation fee which will be charged to the credit card used to guarantee payment of your account. The cancellation fee is equal to the accommodation fee payable for 1 night of stay. A no-show is when you do not check-in on the night of your booking reservation.

Check-in - Standard check-in time is 1.00 pm* You agree that we may apply a charge if your required check-in time requires us to keep the room empty on the previous day. You must advise us of any change in the number of persons using the room and agree to pay any additional charges for additional persons not included in the number stated at the time of registration.

Check-out - Check-out time is 11.00 am on the date shown for your departure unless we agree to another time. Departure after that time may incur additional room charge. You must return the key for the room at the time of your departure and agree to pay a charge for replacement of keys you lose or fail to return same.

Minors - Persons under the age of 18 must be accompanied by a parent or legal guardian. Children under the age of 12 years using existing bedding can stay at no additional charge in the room with guardians / parents.

Releases and Indemnity - Any monies or other valuables, goods or vehicles that belong to you, brought in or on to the room, grounds or car park remain your responsibility and we are not responsible for their safekeeping. You agree that regardless of your length of stay there is no tenancy or other proprietary rights created under any laws.

Photography and Video - Any activity (including photography and videography) of a commercial or promotional nature is not permitted anywhere within the hotel without the prior written approval of hotel management and, in the case of photography / videography, without an authorised location acknowledgement. Hotel management has the right to cancel accommodation and require the immediate cessation of any activity taking place in breach of this condition. Unauthorised imagery or video must not be published on any media and must be immediately removed from the public domain upon request from hotel management

Use of Information - You agree we may use your email address to send you information.

General - These terms and conditions are governed by and will be construed in accordance with the laws of the State of New South Wales, Australia. Nothing in these terms and conditions affect any rights you may have and which by law cannot be excluded, including under the Competition and Consumer Act 2010 (Cth) and under State and Territory consumer protection legislation.

Privacy - At various times, we may collect personal information about you and/or the persons accompanying you during your stay or attendance at an event. We handle all personal information in accordance with its Privacy Policy and applicable privacy laws.

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